Frequently Asked Questions
What size am I?
Click here for our comprehensive Fit Guide! One note: across the country, let alone the world, sizing is a very subjective topic. As Naomi started NAOMI NOMI sewing everything herself, her own body acts as her primary fit model. We are a new brand and committed to making sure your clothing fits right. If you are unsure of your size, please do not hesitate to reach out at studio@naominomi.com and we will work with you to get to the right fit.
Return policy? Exchanges? What’s your deal?
As a made-to-order brand that minimizes waste, we do not currently offer returns. However, we do let you exchange sizes until you land on the right fit. We have a very detailed fit guide which can found here to help.
Just not that into your order? We are happy to offer store credit for any purchases within 2 weeks of delivery.
What is made to order? What is small batch?
A made to order garment is not made until, you guessed it, you order it. Small batch garment making is a slightly different model that we use for our accessories. Since we don't have to worry about sizing, we make our scarves and kerchiefs in batches of about 20-30 units at a time.
Are you made to measure? Can you accommodate custom sizes?
At present, no, we are not made-to-measure, but it's something we aspire to. We believe clothes should be made to fit bodies, and not the other way around, and made to measure is the gold standard execution on that philosophy. But it's a very complex process to implement for a small business like ours, so it'll take more time and strategy on our part. Until then, we're committed to making sure you get a garment that fits you well, which is why we made this comprehensive Fit Guide. If you order something and it doesn't fit, please reach out to studio@naominomi.com and we'll work with you to get it right. If you think you fall in a size range that we don't currently offer, reach out to studio@naominomi.com and we'll see what we can do.
Using both of these models in tandem ensures that NAOMI NOMI doesn’t create excess inventory that, like much of what the fashion industry produces, goes directly from the manufacturer to a landfill. We make only what we need, and we need only what you want.
Do you ship to London, Paris and Tokyo? What about Brazil and Lithuania?!
We ship everywhere women wear clothes and people deliver mail. Just note: customs and import duties are imposed by the country we ship to and are therefore your responsibility.
What is your lost package policy?
If your order has been marked "delivered" by the carrier, but you never received it, get in touch with us at studio@naominomi.com and we'll see what we can do. We will assist you in any way we can, but unfortunately, once we hand a package over to USPS or another carrier, it is in their hands and is their responsibility.
When are your upcoming sales?
Here’s the thing, we don’t actually do sales. Not even Black Friday. We’re made-to-order, never keep excess inventory that we have to offload, manufacture locally and love fancy fabrics. To make up for the cost and avoid passing it onto you, we keep margins small. That means you’re getting the best possible rate year round.
I still have a question! How can I ask it?
Drop us a line at studio@naominomi.com and we will get back to you as soon as possible, we promise.