Will my order arrive before the holidays?
For my Hanukkah people:
Scarves, Kerchiefs, & Masks order by 12/9 for pre-12/8 delivery (the last night!) and for New Oxford & Easy Dresses we might have your size and color in the studio, but we can't promise!
For my Christmas people:
Scarves, Kerchiefs, & Masks order by 12/16 for 12/24 delivery. For New Oxfords & Easy Dresses order by 11/25 for 12/24 delivery.
What if I miss holiday order dates?
If you missed our final holiday order dates (12/19 for Hanukkah and 12/16 for Christmas), we will be offering free pickup at our Brooklyn studio all the way through Hanukkah and up until Christmas Eve.
What size am I?
See below for our comprehensive Fit Guide! One note: across the country, let alone the world, sizing is a very subjective topic. As Naomi started NAOMI NOMI sewing everything herself, her own body acts as her primary fit model. We are a new brand and committed to making sure your clothing fits right. If you are unsure of your size, please do not hesitate to reach out at firstname.lastname@example.org and we will work with you to get to the right fit.
What is made to order? What is small batch?
A made to order garment is not made until, you guessed it, you order it. Small batch garment making is a slightly different model that we use for our accessories. Since we don't have to worry about sizing, we make our scarves and kerchiefs in batches of about 20-30 units at a time.
Using both of these models in tandem ensures that NAOMI NOMI doesn’t create excess inventory that, like much of what the fashion industry produces, goes directly from the manufacturer to a landfill. We make only what we need, and we need only what you want.
Can I use a filter with my NAOMI NOMI mask?
Yes! Our masks are made from two layers of fabric, with a filter pocket inside.
What kind of filter do you recommend?
Unfortunately since the CDC and the WHO haven't given any definitive guidance on filters, we've decided that we can't in good conscience make any specific recommendations either. However, the big thing to look out for is the material content. Whatever filter you choose, be sure to check that it does not contain any materials that can shed fibers that may pose a health risk if they are inhaled (like fiberglass).
Do you ship to London, Paris and Tokyo? What about Brazil and Lithuania?!
We ship everywhere women wear clothes and people deliver mail. Just note: customs and import duties are imposed by the country we ship to and are therefore your responsibility.
Returns? Exchanges? What’s your deal?
Because all of our garments are made to order, we are unable to offer returns. We put a lot of thought into our sizing, but if a garment isn’t fitting quite right, send us a note and we will figure out a way to make it work.
Just not that into what you got? We’re happy to offer store credit for your next purchase.
I still have a question! How can I ask it?
Drop me a line at email@example.com and I will get back to you as soon as possible, I promise.